Little

The HEARTest Yard

Congenital Heart Center

Charlotte, NC

Project Type

Ambulatory & Clinic, Healthcare Facilities, Interiors

Size

25,000 Square Feet

Design Services

Brand Consulting, Engineering, Interior Architecture, Planning

Result

90% Family / Patient satisfaction

The Levine Children’s Outpatient Specialty Center is becoming a reality via completion of the Pediatric Cardiac Center, setting the new standard for multidisciplinary outpatient care at Atrium Health.

This project was made possible by Greg Olsen, former Tight End for the Carolina Panthers, through Receptions for Research: The Greg Olsen Foundation. The HEARTest Yard is the first project of a master plan to convert the 6-level medical office building from diverse tenants to a Pediatric Multi-Specialty Clinic.

Design Awards

  • IIDA Carolinas Design Works Awards - Honorable Mention

Project Goals

Atrium’s central goals were to enhance customer experience, increase staff efficiency, and enhance multi-disciplinary sub-specialty care.

Our team developed an internal on-stage/off-stage concept, with an emphasis on positive distraction, wayfinding, and natural light. Each floor has a featured theme expressed through design, environmental graphics, and interactive experiences. Now, patients and their families can receive integrated, multi-specialty care in a single, uplifting location full of possibilities.

Objectives:
  1. Operate multispecialty care delivery in a repeatable clinic model
  2. Improve customer experience
  3. Consider growth opportunities for future expanded services

Solutions

The aesthetic vision, developed in collaboration with administrative and clinical leaders, was to create an environment that improves patient, family and staff experience through the holistic integration of design elements.

Master Plan

We engaged our environmental graphics experts to create a graphics master plan, with alternate concepts and styles.

A facility master plan inclusive of themes, materials, color palettes, art and wayfinding was developed, with visual themes selected to be all-age appropriate as patients will be seen at this clinic through adulthood.

Creating an Environment

A “sky” theme was implemented in flooring patterns, wall graphics, cloud ceiling accents, and lighting to provide visitors with a welcoming environment rooted in hospitality.

With curving walls, circular seats, and undulating floor patterns, the design is intended specifically to reduce anxiety and provide comforting distractions. An egg-shaped waiting room includes three-dimensional cloud-shaped ceilings and perimeter linear color-changing lights, reinforcing the sky-themed art and graphics

The before and after is nothing short of amazing. The space has a great vibe and will be a blessing for our community. Thank You for a job well done and for your support of our mission.
Denton Wilson

Vice President Planning, Design & Construction, MCP 5

Results

The HEARTest Yard Congenital Heart Center helps families navigate the myriad of healthcare needs that go hand in hand with congenital heart defects.

Thanks to the generosity of Greg and Kara Olsen, pediatric patients receive comprehensive cardiac care that helps them reach their full potential.

  • 90% Family / Patient satisfaction
  • 89% of clinicians agree that it’s easy to navigate the clinic